Knowledge management in FRAMEWORKS and STANDARDS
Standards and business excellence frameworks are designed to encapsulate tried and tested approaches, the learning of experts in the field, and the good practices of organisations. They are intended to provide pathways to excellence, and to help organisations measure their progress and set goals for improvement. These factors are highly relevant to knowledge management, which often faces challenges in seeing its projects get buy-in, especially from leadership and middle management. How can we minimise these challenges and get organisations to see KM more holistically as a part of excellent organisational practice?
However, as a still-maturing discipline, knowledge management implementation is heavily context dependent, there is no one-size-fits-all solution, and KM needs can look very different from one organisation to the next, even within the same industry or sector. There has been debate for many years as to the practicality of KM standards, and to date, approaches to KM standards have leaned towards frameworks for guidance. However, as the body of knowledge and experience grows, there is greater consensus on the basic components of good KM practice, and the ISO shift to a principles-led format for management systems standards has for the first time in many years, helped move the work on an ISO Knowledge management standard forward.
In this session our speakers will explore with you three different perspectives of how KM features from a Singaporean, an Asia Pacific, and an International perspective. We will delve into:
However, as a still-maturing discipline, knowledge management implementation is heavily context dependent, there is no one-size-fits-all solution, and KM needs can look very different from one organisation to the next, even within the same industry or sector. There has been debate for many years as to the practicality of KM standards, and to date, approaches to KM standards have leaned towards frameworks for guidance. However, as the body of knowledge and experience grows, there is greater consensus on the basic components of good KM practice, and the ISO shift to a principles-led format for management systems standards has for the first time in many years, helped move the work on an ISO Knowledge management standard forward.
In this session our speakers will explore with you three different perspectives of how KM features from a Singaporean, an Asia Pacific, and an International perspective. We will delve into:
- KM within the SPRING Singapore Business Excellence Framework, founded on the Singapore Quality Class;
- the Asian Productivity Organisation's Asia Pacific-wide KM Framework; and
- the appearance of KM in ISO 9001:5001, and an update on the status of the emerging ISO KM Standard.
About the Speakers
This session is a panel with presentations and discussions led by KK Lim (Milkk Consulting), Praba Nair (Knowledge Drivers International) and Ron Young (Knowledge Associates, UK) and chaired by Patrick Lambe. Lim Kwang Kok Kwang Kok has years of experience working in the government sector, including SPRING Singapore's predecessor PSB. He served the NLB as a Deputy Director (Knowledge, Productivity and Quality) and as Director (Organisational Excellence) in the AVA. He was an early contributor to the discussion linking organisational learning with knowledge management, as co-author of Learning through Knowledge Management (Butterworth Heinemann 2002). His agency experience saw him working on projects to develop staff from a Knowledge Management perspective which included establishing processes and systems for enhancing staff’s learning and development, covering both tacit and explicit knowledge. He worked with collaborative technologies that went beyond the traditional concept of learning to include learning from others, and encouraging sharing as an integral part of self improvement. He also led process improvement efforts, centering them on SPRING Singapore's Business Excellence (BE) Framework. With NLB he helped the agency toward multiple BE award wins. Apart from government sector experience, Kwang Kok has also served as a taxonomy consultant with the Factiva Client Solutions business of Dow Jones (Singapore) and has worked as a KM consultant with Ernst &Young (S). Building on his experience, Kwang Kok started Milkk Consulting in 2014. He is currently Treasurer of ISKO Singapore, and has served multiple terms on the Exco of iKMS. Praba Nair Praba is the Principal Consultant at KDi Asia. Prior to joining KDi Asia, he was the Director, KM Competency Centre at NCS Pte Ltd. He has more than 25 years of varied professional experience in Knowledge Management, Human Resource Management and Change Management in both the private and public sectors. As a consultant and corporate trainer, he has led many engagements for organisations both in Singapore and the Asia Pacific region. Praba was the chief architect for the Asian Productivity Organisation (APO) KM framework. He has also designed, developed and facilitated an e-learning course on KM. He speaks frequently at seminars and conferences in Singapore and the region. His articles and views have been published in various regional and international publications. He is also an adjunct lecturer at SIM and NTU. Ron Young (remote) Ron Young is the founder of Knowledge Associates Cambridge Ltd, a knowledge asset management consulting and solutions company based at St Johns Innovation Centre, Cambridge U.K. He is acknowledged as a leading international expert and thought leader in strategic knowledge management and innovation, he runs regular Knowledge Asset Management master classes at King's College Cambridge, and is an international consultant for the World Bank, Washington DC. He regularly provides keynote presentations and workshops at leading knowledge management & innovation conferences around the world. Ron has chaired for several years both the British Standards Institute (BSI) Knowledge Management Standards Committee and the European Knowledge Management Standards Committee. He is heavily involved with the ISO/BSI emerging KM Standard, the Asset Management Standard (2014), ISO 9001 (2015), and in the early stage work of the Innovation Management Standard Committee. Ron's main focus is on the Global Knowledge Economy, Knowledge Asset Management and Innovation Management. Ron is joint author of the books Knowledge Asset Management (Springer 2003), Upside Down Management (McGraw Hill Europe 1996), Knowledge Management: Facilitators Guide (Asian Productivity Organization, Tokyo, 2009), Knowledge Management: Case Studies for SMEs (APO, Tokyo, 2009), Knowledge Management Tools and Techniques (APO, Tokyo, 2010), and Knowledge Management for the Public Sector (APO, Tokyo 2012). |
Date/Time
Venue Type of Event Who should attend |
Friday 30 June 2016, 4.00pm-6.00pm.
Lifelong Learning Institute (Training Room 9-3, 9th floor) 11 Eunos Road 8 Singapore 408601 (2 minutes walk from Paya Lebar MRT station) Case Discussion | Networking | Panel | Site Visit | Talk & Discussion | Workshop * * Knowledge and information managers, IT, intranet and website managers, internal communications functions, auditors and risk managers. |
RESOURCES
Here are the slides for KK Lim's presentation on knowledge management within the Singapore Business Excellence Framework. Download here.
Here is the video of KK Lim's presentation.
Here is the video of KK Lim's presentation.
Here are the slides for Praba Nair's presentation on the Asian Productivity Organisation's Knowledge Management Framework. Download here.
Here is the video of Praba Nair's presentation.
Here is the video of Praba Nair's presentation.
Here are the slides for Ron Young's presentation on the emerging ISO Knowledge Management Standard, and its connection with other ISO standards. Download here.
Here is the video of Ron Young's presentation.
Here is the video of Ron Young's presentation.
Here is the video of the panel discussion about the frameworks and standards, and the connections between them.
Additional Notes on the Development and Consultation Process for the Singapore Business Excellence (BE) Framework
In the panel discussion, we discussed the importance of a rigorous development and consultation process. We did not have information on the processes for the Singapore BE Framework. Lim Kwang Kok subsequently met with SPRING representatives and SPRING shared the following information:
Since its introduction in 1994, the BE initiative has gone through several reviews to ensure it stays relevant and continues to support the developmental needs of both the public sector and the business community. A major review was conducted in 2014 with a follow-on minor review in 2016.
In the panel discussion, we discussed the importance of a rigorous development and consultation process. We did not have information on the processes for the Singapore BE Framework. Lim Kwang Kok subsequently met with SPRING representatives and SPRING shared the following information:
Since its introduction in 1994, the BE initiative has gone through several reviews to ensure it stays relevant and continues to support the developmental needs of both the public sector and the business community. A major review was conducted in 2014 with a follow-on minor review in 2016.
- As it is a local initiative, there are inherent differences in the approach taken in developing and reviewing the BE framework as compared to ISO.
- Dependencies of the framework include taking into account national agenda issues as well as challenges facing the local business operating environment.
- SPRING is also a founding member of the Global Excellence Model, GEM Council, in keeping abreast of reviews and changes made to the other more prominent excellence models (such as the Malcolm Baldrige, EFQM, JQA, etc.)
- studying of emerging management practices and trends internationally
- consultation with targeted stakeholder groups, composing primarily of Management Representatives of BE-certified organisations ; volunteer assessors and management consultants
- consultation with government agencies to ensure the framework includes and aligns the key national agendas to grow Singapore-based organisations (for example seeking alignment with MOM / WDA…etc. on manpower initiatives when reviewing the People category)
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By continuing to use the ISKO Singapore website you are agreeing that ISKO Singapore may collect, use and disclose your personal data obtained by ISKO Singapore as a result of your use of the ISKO Singapore website. Please consult our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.