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taxonomy and search disasters - and how to avoid them
Document management systems, content portals, intranets and collaboration platforms rely heavily for their effectiveness on both taxonomies and search working as an integrated whole. Effectiveness means that diverse users can get their jobs done well using the toolset, and it means that business goals are supported. The importance of this cannot be understated. It is not a simple task to approach the building of a taxonomy appropriate to a diversity of users and a set of business goals, nor to optimise the eventual search and retrieval experience. It is easy to deliver a project poorly. Taxonomy and search projects are prone to unrealistic expectations, poor knowledge of the socio-technical requirements (i.e. how to scope and implement the links between business and social needs and the technological opportunities) and poor implementation including insufficient provision for change management. However any failure is an opportunity to learn what not to do. In this half day workshop our three facilitators will share examples from their years of experience of projects that failed to meet their objectives, and participants will use the reverse brainstorming technique to build a set of guidelines to improve the chances of success in taxonomy and search projects. We'll organise the workshop in three stages:
- Before - how to scope a project for success
- During - the methodologies and evidence you need to deliver a good result
- After - how to implement a taxonomy and/or search capability so that it succeeds
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Patrick Lambe
Patrick Lambe is the author of Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness (Oxford 2007), one of the leading books in knowledge organisation. He is co-founder and Principal Consultant of Straits Knowledge, Visiting Professor in the KIM PhD programme at Bangkok University, and President of the ISKO Singapore Chapter. He consults, teaches and trains on taxonomy development and knowledge organisation around the world. His latest book, co-authored with Nick Milton, is The Knowledge Manager's Handbook, published by Kogan Page (London 2016). Lim Kwang Kok
Lim Kwang Kok has served as a taxonomy consultant with the Factiva Client Solutions business of Dow Jones (Singapore) and has worked as a KM consultant with Ernst & Young (S). Apart from private sector experience, he served the NLB as a Deputy Director (Knowledge, Productivity and Quality) and as Director (Organisational Excellence) in the AVA. Building on his experience, Kwang Kok started Milkk Consulting in 2014. He is currently Treasurer of ISKO Singapore, and has served multiple terms on the Exco of iKMS. Maish Nichani
Maish Nichani is Director at PebbleRoad, a UX consultancy based in Singapore, and at OlaSearch, a unique company that builds customised search interfaces to content collections. He has been an active member of the design community since 2000, having spoken at international conferences, held workshops, written articles and even contributed two books on design. Maish is Vice President of the ISKO Singapore Chapter and co-founder of the "Innovations in Knowledge Organisation" Conference. |
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Date/Time
Venue Type of Event Who should attend |
Friday 25 August 2017, 2pm-5.00pm.
Training Room 3 9th storey, The URA Centre (East Wing) 45 Maxwell Road Singapore 069118 (paid car parking available at the East Wing) Case Discussion | Networking | Panel | Site Visit | Talk & Discussion | Workshop * Knowledge and information managers, ICT professionals, people responsible for scoping and implementing taxonomy and search projects. |
RESOURCES
Here are the slides used in the workshop.
Here is a set of Guidelines for Taxonomy and Search Projects developed from the reverse brainstorming activity in the workshop.
Here is the example (fictional) "bad example" project specifications document with markup from Patrick Lambe, KK Lim, and Maish Nichani, highlighting the risk areas.
Here is a set of Guidelines for Taxonomy and Search Projects developed from the reverse brainstorming activity in the workshop.
Here is the example (fictional) "bad example" project specifications document with markup from Patrick Lambe, KK Lim, and Maish Nichani, highlighting the risk areas.
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By continuing to use the ISKO Singapore website you are agreeing that ISKO Singapore may collect, use and disclose your personal data obtained by ISKO Singapore as a result of your use of the ISKO Singapore website. Please consult our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.