ASIAN DEVELOPMENT BANK - A PARTICIPATORY APPROACH TO CHANGE IN KNOWLEDGE MANAGEMENT
The Asian Development Bank has been pursuing the goal of becoming a learning organisation since 2001, and has developed numerous KM action plans over the past two decades. In its 2020 KM review it decided that it needed to take a more participatory approach to KM action planning and change management, using a formal Theory of Change model. In Theory of Change, the planning process starts with agreeing a set of goals, and then all the stakeholders and partners involved in planning for that change come together and must agree what needs to happen in order for those goals to be met. This is quite a different process from many models of KM planning and change management, where a central team conceives the plan and then seeks to get support from different stakeholders. The Theory of Change approach puts the partners and stakeholders front and centre of the planning process. It can be challenging to build common ground, get alignment, and negotiate agreed actions, but the process pays off in the degree of commitment to the changes that it produces.
In this session, Dr Susann Roth and Mary Jane Carangal San-Jose from ADB will describe the participatory consultation process they used, the challenges they navigated, and the outcomes they are now seeing. They will also describe how they are engaging KM focals across the Bank to bring the change forward into operational reality. This session will develop the ADB case study presented at the KM Exchange Conference in July 2021 with a particular focus on participatory approaches to change management. You are encourage to review those case study materials before this event.
After the presentation from ADB, we will have questions and observations from our two panellists, Eileen Tan, who has a communications and KM background, and Arief Amron who has wide experience in managing KM programmes in finance and regulatory agencies in Malaysia. Eileen and Arief will be speaking in their personal capacity and reflecting on their KM experience across their careers. We will then open the floor to general discussion and questions.
In this session, Dr Susann Roth and Mary Jane Carangal San-Jose from ADB will describe the participatory consultation process they used, the challenges they navigated, and the outcomes they are now seeing. They will also describe how they are engaging KM focals across the Bank to bring the change forward into operational reality. This session will develop the ADB case study presented at the KM Exchange Conference in July 2021 with a particular focus on participatory approaches to change management. You are encourage to review those case study materials before this event.
After the presentation from ADB, we will have questions and observations from our two panellists, Eileen Tan, who has a communications and KM background, and Arief Amron who has wide experience in managing KM programmes in finance and regulatory agencies in Malaysia. Eileen and Arief will be speaking in their personal capacity and reflecting on their KM experience across their careers. We will then open the floor to general discussion and questions.
Dr Susann Roth
Susann leads ADB’s knowledge management and innovation program and heads ADB’s Knowledge Advisory Services Center. The center manages the implementation of ADB’s Knowledge Management Action Plan 2021-2025. The plan moves the bank from transactional to transformational knowledge management. Susann’s team supports cross-sector knowledge programs and works on innovation ecosystem development in countries. Susann’s team developed ADB’s first futures and foresight program, and she designed ADB’s first technology innovation challenge. Before this role, Susann managed several ADB trust funds, which piloted innovative social sector interventions for regional health security and pandemic preparedness. Susann launched the first ADB health bond, developed the first digital health flagship program, championed health impact assessment across sectors and supported ADB’s first private sector investments in health sector companies and equity funds. She launched ADB’s Operational Plan for Health 2015-2020 which brought back the health sector in ADB. Susann also led the ADB-UNDP-ESCAP partnership during the preparation of the Sustainable Development Goals. Susann joined ADB in 2009 as Social Development Specialist in Central and West Asia, where she worked on social and gender development issues across all sectors. Susann is a German national. She holds a Medical Doctor degree and a PhD in medical science from the University of Heidelberg in Germany, as well as a Master of Public Health and Policy from the University of the Philippines. She has been trained in transplant and general surgery, and emergency medicine in Germany and the US (Baylor College, Duke University, University of Washington and University of Heidelberg) and is board certified in emergency medicine. She also attended a fellowship program in dermatology and tropical medicine in the Philippines and joined post-graduate courses in adult medical education and didactics at the University of Dundee, UK, which she applied to support the reform of Germany’s medical curriculum at the University of Heidelberg. She worked in the public and private sectors before joining ADB, where she led transformation projects, and she served as Adjunct Professor at LKY School of Public Policy in Singapore from 2016-2018. The World Health Organization invited Susann to their external technical advisory group for innovation and digital health in 2019 for a term of two years. She is trained in futures thinking and strategic foresight techniques in change and knowledge management, in adult learning and in corporate management. She tweets at https://twitter.com/adb_susannr and her blog is at https://blogs.adb.org/author/susann-roth . Mary Jane Carangal-San Jose Mary Jane is Senior Knowledge Sharing and Services Officer in ADB's Knowledge Advisory Services Center, where she has been working since 2013. Her work has included creating a database of knowledge partnerships and related policies, enhancing the formulation of country knowledge plans and the preparation of ADB’s Knowledge Management Action Plan for 2021 to 2025. Jane has been leading the work of the Center on updating tools for measuring the results of ADB’s knowledge including through perception surveys and benchmarking studies. At the ADB Library, Jane led a team of subject specialists who pioneered in packaging and disseminating knowledge on ADB’s core sector and thematic operations. These brief summaries and thought pieces, and bi-annual digest have been a staple reference of the ADB’s communities of practice. Jane joined ADB in 2004 as an economics officer where she co-authored working papers and was involved in evaluating the impact of projects and conducting economic analysis of them, including policy-based loans. Before joining ADB, Jane worked for a variety of private companies and multinational corporations in the Philippines where she practiced aspects of knowledge management through record keeping and organizing databases to facilitate making well-informed business decisions and to guide development projects. Jane, a Filipino national, holds a bachelor’s degree in Economics from the University of the Philippines. She completed a master’s degree in Advanced Marketing from the University of New South Wales, Sydney, Australia under a full scholarship program. Eileen Tan Eileen Tan is a senior manager for Knowledge Management in a major regulatory agency in Singapore. She is a professional Knowledge Management and Communications specialist with over 20 years’ experience in multinational corporations, public-listed companies, government agencies and global non profits. She has strong domain knowledge in internal communications, employee engagement and knowledge management strategies and implementation as well as project and event management. In her Knowledge Management roles, Eileen spearheaded the development, management and implementation of regional knowledge management strategies and plans to optimally create, store, use and reuse critical organisational knowledge assets. She devised systems and processes to make connecting people, sharing ideas, collaborating and co-creating between geographically dispersed teams easy and effective, and facilitated quicker decision-making and improved productivity. Eileen is currently serving as President of ISKO Singapore. Arief Amron Arief has been working in knowledge management since the day he started working with Bank Negara Malaysia (BNM) in late 1997. Issues on how data, information and knowledge impacts people's decision-making process have always intrigued him. After 7 years in a data and technical domain in BNM, he obtained a scholarship from BNM to further his study in Knowledge Management at The University of Melbourne. Upon returning to BNM to serve his scholarship bond, Arief served the KM unit of BNM for another 7 years before departing for Maybank. In Maybank, he undertook the challenge of applying KM in a Risk Management domain by enabling and implementing cross border knowledge sharing with Maybank’s risk managers through the Global Risk Masterclass and also operationalising Maybank's i-Knowledge information portal on the latest risk and regulatory information. In 2014, Arief joined the Securities Commission Malaysia (SC) to lead the KM department and to help SC to enhance its KM practices. In 2015, SC was awarded the Knowledge Ready Organisation (KRO) Award by the Information and Knowledge Management Society (IKMS) as a recognition of the SC's effort in implementing and sustaining KM in the organisation since 2000. Arief has been passionate about promoting KM in Malaysia and is part of the team that helped to establish the MyKM Roundtable and organise the annual KM Exchange Conferences. |
Date/Time
Venue Type of Event Who should attend Fee |
Friday 29 October, 2020, 3.00-5.00pm (Singapore/KL/Manila time).
This will be a virtual session using Zoom conferencing. As we follow strict security protocols, only participants who are registered in advance, using the form below, will be admitted to the session. Case Discussion | Networking | Panel | Site Visit | Talk & Discussion | Workshop * * Knowledge and information managers, IT professionals, search managers, corporate librarians, managers working in organisation development and change management, senior executives and general managers. This is a free event, but prior registration is required. |
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By continuing to use the ISKO Singapore website you are agreeing that ISKO Singapore may collect, use and disclose your personal data obtained by ISKO Singapore as a result of your use of the ISKO Singapore website. Please consult our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.