THE TWO HORIZONS FOR DIGITAL TRANSFORMATION: PROJECT VALUE AND STRATEGIC CAPABILITY
Is digital transformation (DX) just about using technology to optimise current operations, or is it something more profound, with greater strategic impact? While many organisations start out with the former, they often discover on their journeys that just fine tune existing processes is not enough. The fact that an organisation embarks on the DX journey is already a signal that there is a gap between how an organisation is currently set up, and its ambition. It's not about getting quick wins on lots of isolated projects, and it's not just about optimising existing processes. Digital transformation is only transformative if it is building capabilities for the future. In this half day interactive workshop, Maish Nichani and Patrick Lambe will take you through basic principles, a framework and a set of steps to make DX projects pay off in more fundamental ways.
Session 1. Horizons of Change: the landscape review and the flywheel project.
The landscape review gives you sense of your operational pain points and strategic needs. It sets the boundaries for scoping flywheel projects.
The flywheel project is a digitalisation project that produces improvements but also exposes deeper capability requirements in the organisation, which if solved, will deliver greater strategic value. These are the "two horizons" we need to keep in mind: the horizon of strategic needs (the landscape), and the horizon of delivering value from a project (the project). In this session we'll look at a few case examples of flywheel projects, and at some landscape mapping approaches.
Session 2: Learning at Different Levels: double loop learning.
Single-loop transformation simply fixes the issues that get in the way of successful project delivery. Following the work of Chris Argyris, double-loop transformation asks how might we use the project learning to start redesigning the organisation at large, where customer-centricity and digital agility are the default. In this session we'll look at a few case examples of double loop transformation from flywheel projects.
Session 3: Which Comes First? Landscape review or flywheel project?
Should we start small with a couple of projects and grow from there, or undertake a systematic review first before selecting projects? Each approach has its pros and cons, and your choice will depend on your existing strategic awareness. In this session we'll brainstorm the pros and cons of each approach and invite participants to identify their preferred approach.
Session 4: What Makes a Good Flywheel Project? The four levers of sustainable change.
Besides delivering concrete value to the main mission of an organisation, a really good flywheel project must contain the seeds within it of enabling double-loop transformation. We'll cover the five levers of sustainable transformation that a flywheel project needs to expose learnings about:
Session 1. Horizons of Change: the landscape review and the flywheel project.
The landscape review gives you sense of your operational pain points and strategic needs. It sets the boundaries for scoping flywheel projects.
The flywheel project is a digitalisation project that produces improvements but also exposes deeper capability requirements in the organisation, which if solved, will deliver greater strategic value. These are the "two horizons" we need to keep in mind: the horizon of strategic needs (the landscape), and the horizon of delivering value from a project (the project). In this session we'll look at a few case examples of flywheel projects, and at some landscape mapping approaches.
Session 2: Learning at Different Levels: double loop learning.
Single-loop transformation simply fixes the issues that get in the way of successful project delivery. Following the work of Chris Argyris, double-loop transformation asks how might we use the project learning to start redesigning the organisation at large, where customer-centricity and digital agility are the default. In this session we'll look at a few case examples of double loop transformation from flywheel projects.
Session 3: Which Comes First? Landscape review or flywheel project?
Should we start small with a couple of projects and grow from there, or undertake a systematic review first before selecting projects? Each approach has its pros and cons, and your choice will depend on your existing strategic awareness. In this session we'll brainstorm the pros and cons of each approach and invite participants to identify their preferred approach.
Session 4: What Makes a Good Flywheel Project? The four levers of sustainable change.
Besides delivering concrete value to the main mission of an organisation, a really good flywheel project must contain the seeds within it of enabling double-loop transformation. We'll cover the five levers of sustainable transformation that a flywheel project needs to expose learnings about:
- Leadership and strategy
- Governance
- People, competencies and resources
- Process, measures and value delivery
- Technology, environment and infrastructure
About the Workshop Leaders
Maish Nichani is Director at PebbleRoad, a UX and DX consultancy based in Singapore, and at OlaSearch, a unique company that builds customised search interfaces to content collections. He has been an active member of the design community since 2000, having spoken at international conferences, held workshops, written articles and even contributed two books on design. Maish is Vice President of the International Society for Knowledge Organization Singapore Chapter and co-founder of the "Innovations in Knowledge Organisation" Conference. Patrick Lambe is the author of Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness (Oxford 2007), one of the leading books in knowledge organisation. He is co-founder and Principal Consultant of Straits Knowledge, Visiting Professor in the KIM PhD programme at Bangkok University, and President of the ISKO Singapore Chapter. He consults, teaches and trains on taxonomy development and knowledge organisation around the world. His latest book, co-authored with Nick Milton, is The Knowledge Manager's Handbook, published by Kogan Page (London 2016). |
Date/Time
Venue Type of Event Who should attend |
Friday 27 July 2018, 1.45pm-5.30pm.
Training Room 1 9th storey, East Wing The URA Centre 45 Maxwell Road Singapore 069118 Case Discussion | Networking | Panel | Site Visit | Talk & Discussion | Workshop * IT project teams, digital transformation teams, knowledge and information managers, change managers |
EVENT MATERIALS
Here are the slides used in the workshop, with some additional annotations in the notes fields from Bill Proudfit. The notes fields also contain additional links and references. Download here.
Here is the soft copy of the digital transformation project scoping template used in the workshop (printed at flip chart size for group work). Download here.
Video highlights of the presentation sections of the workshop will be available later.
Here is the soft copy of the digital transformation project scoping template used in the workshop (printed at flip chart size for group work). Download here.
Video highlights of the presentation sections of the workshop will be available later.
ISKO Singapore is registered in Singapore. Society registration number T15SS0160B
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By continuing to use the ISKO Singapore website you are agreeing that ISKO Singapore may collect, use and disclose your personal data obtained by ISKO Singapore as a result of your use of the ISKO Singapore website. Please consult our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.